TERMS AND CONDITIONS
1. ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, or that your legal guardian has given their consent to allow any of their minor dependents to use this site. You also agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You are prohibited from using the site, its contents or any of our products: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or indecent purpose. We reserve the right to cancel any dealings or orders if, in our sole judgement, the purchaser is deemed to be in breach of any of these Terms.
2. ACCURACY OF INFORMATION
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. However, we cannot guarantee that your computer monitor's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product or to alter any special pricing offers, coupon codes or discounts which we may offer at any time. Occasionally there may be information on our site or within our Terms and Conditions that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, with no obligation to update, amend or clarify any information relating to Civitas Regis Ltd.
3. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
You agree to indemnify, defend and hold harmless Civitas Regis Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any breach of security and data-spill originated by events outside the sphere of acting of Civitas Regis Ltd., such as but not limited to: hacking, data-theft, cybercrime, hijacking.
7. SHIPPING & DELIVERY
We offer free worldwide delivery, wherever possible.
Our default shipping method is either “Raccomandata” or “MiniBox” from Poste Italiane. It provides average speed and basic tracking information.
Once your order is placed, you will receive a tracking number within the following 72-hour processing period to let you know that your purchase has been dispatched. After being dispatched, delivery times are 3-14 working days within Europe and 7-21 working days outside of Europe. These delivery times might fluctuate slightly during public holidays, but you can place an order with us at any time and we promise to get it to you as soon as possible.
Additionally, customers that need an expedited form of shipment can purchase it from within the shopping cart page. The couriers we use for this extra service are DPD an UPS.
The choice of the courier will be made by Civitas Regis Ltd. and its Logistics Team based on the country of destination and the best shipment available at the time of purchase by the client.
8. VAT & CUSTOMS
All of our products are sold free of VAT (value added tax, or sales tax), as permitted by British regulations, under which we operate. Since we trade from within the European Union, buyers from any country within the EU will also be exempt from having to pay any VAT or customs duties on any purchase from our store. Therefore, our EU customers will face no additional costs of any kind in relation to the purchase and import of our products.
Any purchaser from a country outside of the European Union may be subject to some form of import or sales tax. However, depending on the place of import, your purchase from Civitas Regis Ltd. may still be exempt from any further charges. This owes to whether the place of import allows free passage through customs of items under a certain value, or if it has relevant free trade agreements with either Italy, the UK or the EU. If this is not the case, you may have to pay your national or state customs organisation a locally set import or sales tax in order to allow the package to be delivered to you. If you are eligible to pay any such fee, you will be notified by your local customs organisation once the package reaches the place of import. This fee has nothing to do with Civitas Regis Ltd., and is set by regulations of the country or state of import. As such, we hope that you understand that Civitas Regis Ltd. cannot be held responsible for any issues or delays experienced as your parcel passes through your national customs organisation.
It is the sole responsibility of the purchaser to meet any additional costs or documentation requirements asked for by your local customs organisation.
We will not accept any refund request involving parcels being held at the customs organisation of the country of import.
9. RETURNS & REFUNDS
All items are quality inspected before shipping, but we offer a full refund promise on the original price paid of any item bought from Civitas Regis Ltd. which you wish to return within 14 days of it being delivered.
Customised items, bespoke items and/or items bought under any discount and/or sale offer are not eligibile for a refund.
Customers that have bought one or more items eligible for refund and that wish to request the refund must return the item(s) in pristine condition inside their own original packaging (including any card, leaflet and additional item that was included inside the packaging) via tracked delivery to our return address, the shipping cost of which the customer must incur.
We ask that the return shipping is fully tracked, so that both parties have proof of the item being returned. For this reason, returned items sent through an untracked service will not be eligible for a refund.
Once the package has been returned, we will start the refund process.
If you wish to begin processing a refund, please contact our customer care service.
10. LIMITATIONS OF LIABILITIES
All products and services delivered to you through the Terms stated here are provided 'as is' and 'as available’, without any warranty on their condition at the time of delivery after their transit from us. The durability of any product bought from Civitas Regis Ltd. is the responsibility of care of the purchaser. In no case shall Civitas Regis Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any loss, injury or claim of damages of any kind.
11. CHANGES TO THE TERMS AND CONDITIONS
We reserve the right to modify these Terms & Conditions at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
These Terms and Conditions were last edited on the 25thof May.
12. CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at:
Civitas Regis Ltd.
27 Halcyon Wharf, 5 Wapping High Street
E1W 1LH London